Privacy Policy

Your privacy is important at Urban Spotless. We’ve developed a Privacy Policy
that covers how we collect, use, disclose, transfer, and store your information.

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Urban Spotless or an Urban Spotless affiliated company. Urban Spotless and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information Urban Spotless may collect and how we may use it.

What personal information we collect
  • When you create a Urban Spotless account, register your products, apply for commercial credit, purchase a product, download an application, contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information
  • In the U.S., we may ask for your Social Security number (SSN) but only in limited circumstances such as when determining whether to extend commercial credit.
How we use your personal informations
  • The personal information we collect allows us to keep you posted on Urban Spotless’s latest product announcements, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by contacting us.
  • We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Urban Spotless, you may not opt out of receiving these communications.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Urban Spotless’s products, services, and customer communications.

Urban Spotless shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Urban Spotless operates.

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Urban Spotless to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Urban Spotless takes the security of your personal information very seriously. Urban Spotless online sales services protect your personal information during transit using encryption such as Secure Socket Layers (SSL). When your personal data is stored by Urban Spotless, we use computer systems with limited access housed in facilities using physical security measures.

Integrity and Retention of Personal Information

Urban Spotless makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Third-Party Sites and Services

Urban Spotless websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

  • If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

Urban Spotless’s website, online services, interactive applications, email messages, and advertisements may use cookies and trackers. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy. Urban Spotless and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Urban Spotless more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit the Urban Spotless Store. Knowing your country and language helps us provide a customized and more useful shopping experience.

If you want to disable cookies and you’re using the Safari web browser, go to Safari preferences and then to the privacy pane to disable cookies. On your mobile device, go to Settings, then Safari, and then to the Cookies section. For other browsers, check with your provider to find out how to disable cookies. Please note that certain features of the Urban Spotless website will not be available once cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyse trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. Urban Spotless may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the Urban Spotless website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Urban Spotless doesn’t share its client’s personal information for marketing or promotion purposes.

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